An NHS Call Handler is a critical role within the National Health Service in the UK. They are the first point of contact for patients, healthcare professionals, and the public, providing essential advice and assistance over the phone. Duties include handling emergency and non-emergency calls, triaging patients to appropriate healthcare facilities, and arranging ambulatory services when necessary. Excellent communication skills, empathy, and the ability to work under pressure are key. This role also requires a good understanding of medical terminology and the ability to quickly grasp new information, as the call handlers are often required to provide immediate advice based on the NHS Pathways triage system. Previous experience in a healthcare or customer service role can be beneficial, but full training is provided. This is a rewarding job that makes a real difference in people's lives every day.The different types of contract available: Temporary Internship Freelance.Jobijoba has over 55 job offers for Nhs call handler.
111 Call Handler (Health Advisor) - Crawley (Band 3) - 111, Health Advisor, Call Handler, NHS, [...]
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